© 2024 Niraj Khosla
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Niraj Khosla

I am a Technical Delivery Consultant working at Canvas Reply.

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About Me

Niraj Khosla

Technical Delivery Consultant (Telco and E-commerce Accounts), Conversion Rate Optimization, Digital Strategy, PSM II Certified and BA

Hi, my name is Niraj Khosla a Technical Delivery Consultant @ Canvas Reply. I'm a Certified Scrum Master and Business Analyst helping our Telco and E-commerce Accounts achieve their goals through Digital Strategy and Conversion Rate Optimization.

Graduating with a 1st Class Honours in Computer Systems Engineering and a 4.0 GPA. I have now entered the world of Digital Strategy & Consulting.

Get in touch if you want to change the future!
Contact for CV

Key Achievements

  • Exceeded Account Management Targets: Surpassed objectives for a key client at Canvas Reply, achieving 162% of the set target, demonstrating exceptional account management and growth capabilities
  • Led Successful CRO Initiative: Spearheaded a data and hypothesis-driven Conversion Rate Optimization (CRO) initiative for a Canvas Reply client, resulting in a revenue increase in the 9 figure range within the first year, showcasing strategic insight and execution excellence
  • Innovative Business Development: Championed numerous workshops with clients to generate new business ideas, fostering innovation and collaborative growth opportunities
  • Recognized for Excellence: Awarded the Canvas Reply Star of the Quarter in Q1 2022 within my first six months and subsequently nominated twice more in 2023, reflecting outstanding contribution and dedication

Knowledge

  • Conversion Rate Optimization, Digital Strategy
  • Agile, Scrum, Kanban, Jira & Azure DevOps
  • Team Leadership, Team Management, Account Management
  • Quality Assurance, Business Analysis
  • Project Delivery, Forecasting

Interests

  • UI/UX
  • Digital Strategy
  • Simplistic Tech
  • Generative AI
  • Future of Transport and Urban Cities

Education

Experience

Projects

Global Financial Tracking and Forecasting Tool (Global Telecom Company):
  • Spearheaded the Agile project management lifecycle, significantly boosting efficiency and productivity by customizing Agile methodologies and leading cross-functional teams
  • Negotiated and managed multiple work orders for Canvas Reply, surpassing account targets by 162%
  • Led strategic workshops to enhance collaboration, uncovering new leads and driving project development, which expanded the project portfolio and solidified client relationships
  • Improved stakeholder satisfaction through effective communication and risk management strategies, notably reducing project delays and defects, thereby ensuring the timely delivery of high-quality projects

Conversion Rate Optimization (Airline's Holiday Division):
  • Directed a data-driven CRO initiative, using hypothesis testing to project a nine-figure revenue increase in the first year
  • Developed and implemented A/B testing strategies, optimizing online conversion rates through deep analysis of customer behaviour and user experience improvements
  • Coordinated with multiple Scrum teams to manage dependencies, improving project integration and significantly lowering defect rates

Digital Acceleration (Leading Pizza Chain Website Rebuild):
  • Initiated a defect triage process to identify and address software issues effectively, reducing project risks
  • Conducted comprehensive business analysis to understand user needs and align project goals with user expectations

Certifications

Testimonials

  • Niraj efforts and input on the project he delivered for my team were fundamental to the successful outcomes we achieved together. He is dependable, reliable, and diligent in his role in leading and delivering Agile programmes/projects. His clear and concise communication, along with his affable character and optimism [from design to delivery] makes him a pleasure to work with.

    Nick Evans

    Vodafone (Group)

    Head of Finance & Commercial Management Reporting, Group Finance

    Niraj's Client @ Canvas Reply

  • I’ve worked with Niraj on a couple of different projects and I’ve always enjoyed attending his meetings. Niraj has endless enthusiasm and passion for what he does, and that shines through in every meeting. He’s great at rallying a team and bringing people together to focus on ‘the goal’ – he’s a strong believer in reviewing a process to make sure it’s working well rather than following the status quo.

    Alex Black

    easyJet Holidays

    Head of Product

    Niraj's Client @ Canvas Reply

  • I have had the pleasure to work with Niraj for over 6 months. I have been consistently impressed with Niraj's work ethic, dedication to the job as well as how amazing he performs even though he is not a senior yet. in fact, he can already boast skills that only senior colleagues have. The attention to details is unbelievable while keeping on top of different things, Niraj's definitely someone I will always want to have in my team both professionally and as human being.

    Vincenzo Ieva

    Threepipe Reply

    Head of Data and Martech

    Niraj and Vincenzo worked together on projects @ Canvas Reply

  • Niraj led the delivery for a frontend redesign project of our internal product. With his can-do attitude, open mindset and agile approach he really drove the project to success and removed any obstacles that came our way. I highly recommend him, he is a pleasure to work with!

    Anna Csorbas

    Vodafone (Group)

    Senior Manager - Product Engineering, Group

    Niraj's Client @ Canvas Reply

  • Niraj lead several of our projects to deliver high quality, and robust products for our team - ranging anywhere between complete frontend re-design or system improvements. His attitude is the text book example of the "everything is possible", and managed all requests, deliverables reliably. His communication is clear and to the point, making no question about his expertise and dedication. Really enjoyed our time working together, and can only hope we will have the chance again.

    Bálint Hudák

    Vodafone (Group)

    Business Performance Product Manager, Group

    Niraj's Client @ Canvas Reply

  • I recently worked with Niraj on the set-up of a new product team for a travel company, where he was acting as Delivery Lead. I was impressed by Niraj's ability to initiative, his approach to communication and his commitment to delivery.

    Jordy Vernes

    easyJet Holidays

    Digital Product Owner

    Niraj's Client @ Canvas Reply

  • Niraj was a pleasure to work with. He joined our business for some work experience and in a short period he made a big impact. His passion and understanding for the Tech landscape enabled him to talk to candidates with confidence and genuine intrigue about their future aspirations and career goals. He’s a great guy and a real team player too.

    Chris Murdoch

    Walter Samuel Ltd

    Managing Director

    Niraj's Mentor

  • Although we may not directly work together, Niraj has provided me with knowledge sharing and guidance on how projects are delivered. He possess a deep understanding of his role, consistently showcasing his proficiency in the field. Clients are not only satisfied but genuinely delighted to engage with him as he shows dedication to his role and the needs of his clients. His professionalism and knowledge has grown since the first day I met him and he has got involved in many internal projects and events within Reply. His exceptional performance has undoubtedly made a positive impact on the success of our organisation.

    Georgia Hodge

    Canvas Reply

    Business Analyst

    Niraj and Georgia worked together on the same programme @ Canvas Reply

  • Over the course of six months, I had the opportunity to collaborate with Niraj and I must say it has been a pleasure. He joined the team as Delivery lead and from the very beginning he exhibited an exceptional level of commitment, patience, and insight. What sets him apart is his ability to manage multiple tasks without compromising the quality of his work. His work ethic and professionalism have always been impeccable, and he consistently goes above and beyond to ensure client and team satisfaction. Moreover, Niraj has a remarkable talent for motivating team members with his upbeat attitude and excellent communication skills. He has undoubtedly been a valuable addition to our team and organisation.

    Zoë Gumbs

    Canvas Reply

    Tech Lead - Developer

    Niraj and Zoe worked together on the same project @ Canvas Reply

Latest News

  • 23 Sep 2024

    Professional Scrum Master II

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    Certified Scrum Master 🎉🎉🎉 I'm really excited to share that I’ve just earned my Professional Scrum Master II (PSM II) certification! 🎉 This certification has not only deepened my understanding of Scrum but also sharpened my skills in coaching and supporting teams to be their best. It’s been a challenging journey, but one that’s been incredibly rewarding. I want to give a huge thank you to Canvas Reply, Alexander Reekie, Elisa Giorda for the continuous support and for giving me the chance to grow in this area. Also, a big shoutout to Nichervan Fazel for his fantastic training and guidance—it made all the difference. I’m really looking forward to using what I’ve learned to help our teams thrive and achieve even greater things together!

    Find Linkedin article here

  • 5 Feb 2024

    Completed the Google Analytics Certification!

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    Another day, another #certification 🎉
    🎉 Excited to share that I've earned the Google Analytics Certification! This recognition from Google affirms my skills in: ✅ Setting up Google Analytics 4 properties for websites and apps. ✅ Collecting and utilizing data essential for business growth. ✅ Leveraging reporting tools and features for insightful analytics. ✅ Identifying key measurement features to enhance online marketing effectiveness. Grateful for this milestone and eager to apply these competencies to drive success in digital strategy. #digitalstrategy #GoogleAnalytics #Certification #Analytics #GA4

    Find Linkedin article here

  • 17 Jul 2023

    Completed the Contensquare Digital Fundamentals and Digital Expert Certification!

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    Another day, another #certification 🎉
    I'm thrilled to share that I had a highly productive weekend, accomplishing both the Contentsquare Digital Fundamentals and Digital Expert certifications. These certifications represent a significant step in my journey to become proficient in the world of #digital (#digitalexperience and #digitalanalytics).
    Contentsquare a leader in this field, equips me with powerful tools and methodologies to optimize and enhance users' digital experience. I'm eager to apply my newfound #skills with Alex Black, Adam Cheal and the rest of the easyJet holidays and Canvas Reply team to drive #conversionrateoptimization (#cro) and elevate their online presence.

    Find Linkedin article here

  • 15 Jul 2023

    Joining the Generative AI wave!

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    Just completed Introduction to Generative AI with Google Cloud!

    Find Linkedin article here

  • 27 Apr 2023

    Speaking to another round of Reply Graduates!

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    Huge honour to be invited back to speak to another group of Reply graduates.
    Thank you Paula and Loki once again for this opportunity to pass on some wisdom I have gained during my time so far at Reply and Canvas Reply.
    Looking forward to making this a more recurring event!

    Find Linkedin article here

  • 20 Oct 2022

    Inspiring the next generation of Graduates at Reply!

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    Time flies… I joined Canvas Reply as a Graduate a year ago and I remember hearing from my colleagues about what they do at Reply and how they have progressed in their respective careers. Now a year later, the Reply Social Network Team invited me to share my experience with the new batch of 2022 Reply London Graduates, at their Rising Talents Lunch. It was a great opportunity to reflect on my achievements as well as shortfalls in the past year. It felt amazing to give back and explain to this bright group of Graduates, as to why Reply is an amazing workplace and how they can leverage onto opportunities to learn and grow!
    I want to thank Paula Navarro and Loki Stewart for giving me this opportunity. I loved sharing my experiences and look forward to doing this more in the future!
    A huge Thank You to Jitesh Makwana for his guidance and wisdom over the last year.

    Find Linkedin article here

  • 21 Sep 2022

    BCS Business Analysis Foundation Certification! 🎉

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    Delighted to share that I have passed the BCS, The Chartered Institute for IT Foundation Certificate in Business Analysis!
    Big thank you to Josh Curtis, Alexander Reekie, Elisa Giorda and Jitesh Makwana for their guidance and support.
    It is a fantastic experience being part of Canvas Reply and the Reply Group. The journey continues!

    Find Linkedin article here

  • 04 Apr 2022

    Canvas Reply Star of the Quarter - Quarter 1, 2022 🎉 🍾

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    I'm pleased to say that I have been awarded "Star of the Quarter" at Canvas Reply. I'm thankful to the entire team here at Canvas for this recognition and am grateful to work with them.
    In my first six months at Canvas Reply (previously the Digital unit @ WM Reply), I have learnt a great number of skills and have had an outstanding opportunity to sharpen my abilities.
    It's been a great experience working with a phenomenal team and seeing how I can put my Univeristy knowledge to use!
    I would like to thank my mentor; Jitesh Makwana. He has taught me a great deal and really helped me understand what it takes to be a great Delivery Lead/Project Manager.
    Looking forward to the future!

    Find Linkedin article here

  • 16 Mar 2022

    Reply Metaverse Hackathon Winner! 🚀 💻 🎉 🍾

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    A week ago, I travelled to Langhe, Italy to take part in the Reply #Metaverse #Hackathon. An outstanding opportunity for a recent #Graduate to explore the latest #technology trend; #Metaverse.
    My team’s aim was to create a “unified #Marketplace” i.e. connect to any #Metaverse via an API.
    For a further deep dive on the #Hackathon and our “unified #Marketplace”, check out the following article.
    Thank you to Reply, Canvas Reply, Alexander Reekie, Josh Curtis and Jitesh Makwana for this opportunity and my fantastic team mates; Anuj Doshi, Fabio Cofano and Howard Hall-Benn
    Work hard, play hard! - Just the #lifeatreply

    Find Linkedin article here